RENTAL

COMMONLY ASKED QUESTIONS

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Reservations & Booking

How do I reserve a booking?

To reserve your rental, start by selecting One main item you need and checking availability for your desired date by clicking on the Book Now button. If it’s available—great! Next, choose how many days you'd like to rent it (up to 3 days) on some of our rentals, then click “Continue.” From there, enter your delivery details, then add any additional products to your booking if needed, select any extra add-ons, and review our terms and conditions. Once everything is completed, click on “Reserve This Item Now.” and a team member will contact you to confirm your reservation details.

How far in advance should I make a reservation?

We recommend submitting your reservation as early as possible, especially during peak seasons like summer and holidays. However, we do accept last-minute reservations based on availability—feel free to reach out, and we’ll do our best to accommodate your event.

Do you require a deposit?

Yes. A non-refundable reservation deposit of thirty percent (30%) of the total rental amount is required to secure your event date and rental items. This deposit is applied toward your total rental balance. Since the deposit reserves your date, rental items and covers administrative preparation and scheduling, it cannot be refunded once paid.

Is there a rental minimum?

Yes. Most deliveries within our standard service area require a $100 minimum rental. Deliveries outside this area may require a higher minimum based on the distance to your event location.

Our online booking system accepts reservations using the standard $100 minimum. After your reservation is submitted, we'll review your delivery location. If a higher minimum applies, we'll contact you before confirming your booking to discuss the updated minimum rental requirement. See chart below for example minimum rental amounts based on delivery distance.

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• Standard Service Area (Up to 25 miles) $100

• Extended Service Area (26–40 miles) $200

• Outside Standard Service Area (Over 40 miles, if approved) $300

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Note: Minimum rental amounts are based on the delivery distance from our business location. Delivery fees, setup fees, taxes, and optional add-ons are separate and do not count toward the minimum rental amount.

Can I make changes to my order after booking?

You may make changes to your order—such as adding or removing items—by contacting us directly. Additions can be made up to 3 days before your event, based on availability, while removals or cancellations of items, must be requested at least 5 days in advance to help us manage inventory and avoid last-minute losses. Please note that changes may affect your total rental cost.

Corporate Events: If you're planning a corporate event or require a custom quote for a larger order, please contact us for personalized pricing and assistance.

What forms of payments do you accept?

We accept credit cards, debit cards, Google pay and Apple pay. Full payment is required before delivery or setup. Any remaining balance must be paid at least 48 hours before your event.

What if I need to cancel my booking?

Cancellations are allowed, but please refer to our cancellation policy for details click here.

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Rental Information

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If an item is listed as an all-day rental but I only need it for 4 hours, can I still rent it for just that amount of time?

Yes, you can absolutely use an all-day rental item for just 4 or 6 hours if that’s all you need. However, the price will still reflect the full-day rate since the item is reserved for you for the entire day and isn’t available to be rented by anyone else during that time.

For example: If you rent an item that’s listed as an all-day rental but only need it from 2:00 PM to 6:00 PM, that’s totally fine—we’ll still deliver and set it up as scheduled and pick it up after your event or at the end of the rental window.

Let us know your event time, and we’ll work with you to plan delivery and pickup around your needs!

Can I extend my rental if I need it longer?

Yes! If the equipment is available, we're happy to extend your rental period. Please contact us as soon as possible before your scheduled pickup time to request an extension.

Additional rental charges may apply based on the item(s) and the length of the extension. Extensions are subject to availability and cannot be guaranteed if the equipment has already been reserved for another customer.

Can I get a refund for rental equipment I didn’t use?

We’re sorry, but refunds aren’t available for unused items. Rental fees are based on the time the equipment is reserved and out of our inventory, not on whether it was used during your event.

What happens in case of bad weather during my rental?

For outdoor events, we highly recommend having a backup plan in case of inclement weather. If you need to reschedule due to weather conditions, please reach out to us as early as possible. While we’ll do our best to accommodate your request, all rescheduling is subject to availability.

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Delivery & Setup

What areas do you serve?

We serve Deltona, Debary, Orange City, Deland, Osteen, Lake Helen, New Smyrna Beach, Port Orange, Daytona Beach and nearby areas. We also serve Seminole County.

Do you offer delivery, and how far do you deliver?

Yes, we offer delivery for all rentals. We provide delivery up to 40 miles of our base location in Deltona, FL. For locations beyond our maximum delivery area, a custom delivery quote is required. Please contact us before booking to confirm delivery availability and receive an accurate quote for your event location.

How can I find out if I am over the max delivery range? by entering your event address into our reservation booking system. If your location is outside of our service area, a message will appear letting you know that a custom delivery quote is required.

What are your standard delivery times?

We deliver on Fridays and Saturdays, between 9:00 AM and 6:00 PM.
Delivery and pickup are available within our standard delivery area, for orders scheduled up to 6:00 PM. Convenience Scheduling Options are available.

Click here for our full Delivery/Pickup Hours & Fees

Can I request a specific delivery time?

Yes. We do offer special delivery hours. Contact us or click here for more information

What time will you arrive to set up?

Setup times depend on our delivery schedule for the day. We typically arrive 1–3 hours before your rental period begins. On busier days, setup may take place up to 4 hours in advance. We may also deliver and set up as early as one or two-days prior (if allowed) depending on the type of event and our workload and weather conditions. We’ll contact you the day before your event with a more accurate delivery window once our routes are finalized.

What surfaces do you set up on?

We can set up on level surfaces such as grass, concrete, asphalt, tile, wood etc. We cannot set up on gravel, dirt, or any uneven surface.

Do you set up equipment exactly where I want it?

Yes, whenever possible. Please let us know where you'd like your rental equipment placed before setup begins. Our team will place the equipment in the requested location, provided the area is safe, accessible, and suitable for the equipment being rented.

For safety reasons, equipment such as (Canopy tents, Enclosures, Led Inflatable tents Certain yard games, Indoor bounce houses, Backdrop stands and display stands, Photobooths, A/V Equipment, Lighting, Special effects equipment, And certain type of accessories cannot be moved by customers after it has been set up without prior approval from Gather & Celebrate Rentals. If you need assistance relocating equipment during your rental, please contact us. .(Additional Fee may apply)

Does my rental period include setup and teardown?

No, setup and teardown time is not included in your rental period. We always arrive early to set up, so you get the full rental time to enjoy the equipment.

For example: If your rental is scheduled from 2:00 PM to 6:00 PM, we may arrive between 12:30 PM and 1:30 PM to complete setup before 2:00 PM. That way, your rental starts on time, and you get the full 4 hours to enjoy it.

Do yard games and rental equipment require setup?

Most yard games and rental equipment are designed for easy, self-setup. Some items may require basic placement, plugging in, hanging, or filling with water. No tools or professional

setup is required unless otherwise noted. Instructions are provided when applicable. Some yard games and equipment require adequate space, level ground, or specific surfaces

(such as grass, pavement, or access to power or water). Customers are responsible for ensuring the rental area is safe and suitable for use. Adult supervision is recommended for all

yard games and equipment, especially when children are present. Customers assume responsibility for safe and appropriate use during the rental period.

Do you deliver to parks and public venues?

Yes! We deliver to many local parks, pavilions, community centers, churches, schools, and other public venues throughout our service area.

Please note: Some parks and venues require reservations, permits, proof of insurance, or restrict where equipment may be placed. It is the customer's responsibility to obtain any required permits and ensure the venue allows rental equipment.

Do you deliver to apartment complexes?

Yes, we do! Please check your lease or community rules regarding guest limits, quiet hours, and event setup before booking with us. For more details, speak with your HOA or property manager. By understanding and respecting the rules, you’ll ensure a positive experience while keeping harmony within your apartment community.

Refer to our Delivery/Pickup Hours & Fees page for pricing information

Do I need to be present for delivery and pickup?

Yes. An adult (18 years or older) must be present during both delivery and pickup unless other arrangements have been approved in advance.

The individual receiving the equipment should have the authority to accept the rental on behalf of the customer and ensure the equipment is placed in the correct location.

Can someone else receive the delivery on my behalf?

Yes. If you won't be available, another responsible adult (18 years or older) may receive the delivery on your behalf.

Please let us know in advance by providing the person's name and contact information. They must be available during delivery and have access to the setup location.

Do you offer customer pickup?

Unfortunately, at this time we do not.

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Equipment & Support

Is your equipment clean?

Absolutely. All of our rental items are thoroughly cleaned and inspected before and after each use. While normal wear and tear may be visible, we take great care to maintain everything in excellent condition. You can rest assured your items will arrive fresh, clean, and event ready.

What if there is a problem after delivery?

If you experience any issues after delivery, please call/text us immediately at 386-804-5273. If your event is on a weekend and you reach our voicemail after hours, be sure to leave a message. We monitor messages for active rentals and will either help you troubleshoot the issue or dispatch a team member if needed.

What happens if I lose or damage rental equipment?

If any items are lost or damaged during your event, please notify us right away. You may be responsible for repair or replacement costs.
If you’ve selected our Damage Waiver Plan, it may cover certain types of accidental damage—but please note that it does not cover all situations.

What is a damage waiver?

The Damage Waiver is NOT insurance. It only covers certain types of accidental damage. Please refer to our terms and conditions upon booking for specific details. And to view what it covers and what it doesn't cover click here.

Are you insured?

Yes, we carry general liability insurance, which is commonly required by most venues and event spaces. This coverage helps protect both you and your guests in the unlikely event of an accident. Proof of insurance is available upon request.

What happens if my venue requires a Certificate of Insurance (COI)?

Many venues require vendors to provide a Certificate of Insurance (COI). If your venue requires one, please let us know as soon as possible.

COI requests must be submitted at least 5 business days before your event to allow time for processing. A $25 administrative processing fee applies to each certificate requested.

Please provide the venue's insurance requirements, including the certificate holder information and any additional insured wording, if applicable.

Do you have a Lost & Found?

Yes. If we find personal belongings left behind after your event, we'll make every effort to notify you as soon as possible. Found items will be held for up to 30 days to allow time for pickup. Any unclaimed items after 30 days may be donated, discarded, or otherwise disposed of at our discretion.

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Photobooth FAQs

For Photobooth FAQs click here

Didn’t find the answer you were looking for? No worries—feel free to contact us at info@gatherandcelebraterentals.com