FREQUENTLY ASKED QUESTIONS
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How do I create a reservation?
To reserve your rental, start by selecting One main item you need and checking availability for your desired date by clicking on the Book Now button. If it’s available—great! Next, choose how many days you'd like to rent it (up to 3 days) on some of our rentals, then click “Continue.” From there, enter your delivery details, then add any additional products to your booking if needed, select any extra add-ons, and review our terms and conditions. Once everything is completed, click on “Reserve This Item Now.” and a team member will contact you to confirm your reservation details.
How far in advance should I make a reservation?
We recommend submitting your reservation as early as possible, especially during peak seasons like summer and holidays. However, we do accept last-minute reservations based on availability—feel free to reach out, and we’ll do our best to accommodate your event.
Do you require a deposit?
Yes. A non-refundable reservation deposit of thirty percent (30%) of the total rental amount is required to secure your event date and rental items. This deposit is applied toward your total rental balance. Since the deposit reserves your date, rental items and covers administrative preparation and scheduling, it cannot be refunded once paid.
Is there a rental minimum?
Yes, we require a $100 minimum on all rentals including bundles. You will not be able to complete your reservation until this minimum is met, you will have the option to add multiple items to meet this minimum after you have entered your delivery and date of your event.
What type of payments do you accept?
We accept credit cards, debit cards, and online payments. Full payment is required before delivery or setup. Any remaining balance must be paid at least 48 hours before your event.
What if I need to cancel my booking?
Cancellations are allowed, please refer to our cancellation policy for details click here.
What happens in case of bad weather during my rental?
For outdoor events, we highly recommend having a backup plan in case of inclement weather. If you need to reschedule due to weather conditions, please reach out to us as early as possible. While we’ll do our best to accommodate your request, all rescheduling is subject to availability.
Can I make changes to my order after booking?
You may make changes to your order—such as adding or removing items—by contacting us directly. Additions can be made up to 3 days before your event, while removals or cancellations of items, must be requested at least 5 days in advance to help us manage inventory and avoid last-minute losses. Please note that changes may affect your total rental cost.
What areas do you serve?
We serve Deltona, Debary, Orange City, Deland, Osteen, Lake Helen, New Smyrna Beach, Port Orange, Daytona Beach and nearby areas. We also serve Seminole County.
Are delivery/setup & teardown included in the price?
We make your event stress-free by taking care of delivery, setup, and teardown for your rentals. Free delivery is included within 15 miles of our Deltona, FL location.
For locations beyond 15 miles, a $3.50 per mile fee applies. Setup and teardown are included on most rentals and are noted in the item description. For larger or more detailed
setups, a small fee may apply—contact us for details. Click here for delivery hours and fee information.
Do yard games and rental equipment require setup?
Most yard games and rental equipment are designed for easy, self-setup. Some items may require basic placement, plugging in, hanging, or filling with water. No tools or professional
setup is required unless otherwise noted. Instructions are provided when applicable. Some yard games and equipment require adequate space, level ground, or specific surfaces
(such as grass, pavement, or access to power or water). Customers are responsible for ensuring the rental area is safe and suitable for use. Adult supervision is recommended for all
yard games and equipment, especially when children are present. Customers assume responsibility for safe and appropriate use during the rental period.
Is your equipment clean?
Absolutely. All of our rental items are thoroughly cleaned and inspected before and after each use. While normal wear and tear may be visible, we take great care to maintain everything in excellent condition. You can rest assured your items will arrive fresh, clean, and event ready.
What time will you arrive to setup?
Setup times depend on our delivery schedule for the day. We typically arrive 1–3 hours before your rental period begins. On busier days, setup may take place up to 4 hours in advance. We may also deliver and setup as early as one or two-days prior (if allowed) depending on the type of event and our workload and weather conditions. We’ll contact you the day before your event with a more accurate delivery window once our routes are finalized.
Does the standard rental time include setup?
No, setup time is not included in your rental period. We always arrive early to set up, so you get the full rental time to enjoy the equipment.
For example: If your rental is scheduled from 2:00 PM to 6:00 PM, we may arrive between 12:30 PM and 1:30 PM to complete setup before 2:00 PM. That way, your rental starts on time, and you get the full 4 hours to enjoy it.
If an item is listed as an all-day rental but I only need it for 4 hours, can I still rent it for just that amount of time?
Yes, you can absolutely use an all-day rental item for just 4 or 6 hours if that’s all you need. However, the price will still reflect the full-day rate since the item is reserved for you for the entire day and isn’t available to be rented by anyone else during that time.
For example: If you rent an item that’s listed as an all-day rental but only need it from 2:00 PM to 6:00 PM, that’s totally fine—we’ll still deliver and set it up as scheduled and pick it up after your event or at the end of the rental window.
Let us know your event time, and we’ll work with you to plan delivery and pickup around your needs!
Do you offer delivery, and how far do you deliver?
Yes, we offer delivery for all rentals. We provide free delivery within 15 miles of our base location in Deltona, FL. If your event is outside of this free delivery zone, a standard delivery fee will apply based on distance up to our maximum delivery range. For locations beyond our maximum delivery area, a custom delivery quote is required. Please contact us before booking to confirm delivery availability and receive an accurate quote for your event location. How can i find out if i am over the max delivery range? by entering your event address into our booking system. If your location is outside of our service area, a message will appear letting you know that a custom delivery quote is required.
What are your standard delivery times?
Friday and Saturday between 9:00 AM to 6:00 PM
We offer free delivery and pickup within 15 miles of our base location in Deltona, for deliveries up to 6:00 PM. Click here for our full Delivery/Pickup Hours & Fees
Can I setup a specific delivery time?
Yes. We do offer special delivery hours. Contact us or click here for more information
Do you deliver to apartment complex? Yes, we do! Please check your lease or community rules regarding guest limits, quiet hours, and event setup. For more details, speak with your HOA or property manager. By understanding and respecting the rules, you’ll ensure a positive experience while keeping harmony within your apartment community.
Refer to our Delivery/Pickup Hours & Fees page for pricing information
Do you offer customer pick-ups?
Unfortunately, at this time we do not.
What happens if lose or damage an item?
If any items are lost or damaged during your event, please notify us right away. You may be responsible for repair or replacement costs.
If you’ve selected our Damage Waiver Plan, it may cover certain types of accidental damage—but please note that it does not cover all situations.
What is a damage waiver?
The Damage Waiver is NOT insurance. It only covers certain types of accidental damage. Please refer to our terms and conditions upon booking for specific details.And to view what it cover and what it doesnt cover click here.
Can I get a refund for rental equipment I didn’t use?
We’re sorry, but refunds aren’t available for unused items. Rental fees are based on the time the equipment is reserved and out of our inventory, not on whether it was used during your event.
Are you insured?
Yes, we carry general liability insurance, which is commonly required by most venues and event spaces. This coverage helps protect both you and your guests in the unlikely event of an accident. Proof of insurance is available upon request.
What if there is a problem after delivery?
If you experience any issues after delivery, please call us immediately at 386-804-5273. If your event is on a weekend and you reach our voicemail after hours, be sure to leave a message. We monitor messages for active rentals and will either help you troubleshoot the issue or dispatch a team member if needed.
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Didn’t find the answer you were looking for? No worries—feel free to contact us at info@gatherandcelebraterentals.com