FREQUENTLY ASKED QUESTIONS
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How do I create a booking?
To book your rental, start by selecting the item you need and checking availability for your desired date. If it’s available—great! Next, choose how many days you'd like to rent it (up to 3 days), then click “Continue.” From there, enter your delivery details, select any optional add-ons, and review our terms and conditions. Once everything is complete, click “Book Now.” A team member will contact you shortly to confirm your reservation details.
How far in advance should I book?
We recommend booking as early as possible, especially for peak seasons like summer or holidays. However, we do accept last-minute bookings based on availability. Reach out to us and we will work with you.
Do you require a deposit?
Yes. A 30% of the total amount is required. It is a non-refundable deposit that secures your event date and rental items. It’s applied toward your total balance and helps cover time, preparation, and administrative costs. The deposit ensures your booking is held exclusively for you.
Is there a rental minimum?
Yes, we require a $100 minimum on all rentals including bundles. You will not be able to complete your booking until this minimum is met, you will have the option to add multiple items to meet this minimum after you have entered your delivery and date of your event.
What type of payments do you accept?
We accept various payment methods, including credit cards, debit cards, and online payments. Full payment is required before delivery and or setup, any balance must be paid at least 48 hours before the event starts.
What if I need to cancel my booking?
Cancellations are allowed, but please refer to our cancellation policy for details click here. Depending on the timing of your cancellation, there may be a fee or loss of your deposit.
What happens in case of bad weather during my rental?
For outdoor events, we highly recommend having a backup plan in case of inclement weather. If you need to reschedule due to weather conditions, please reach out to us as early as possible. While we’ll do our best to accommodate your request, all rescheduling is subject to availability.
Can I make changes to my order after booking?
You may make changes to your order—such as adding or removing items—by contacting us directly. Additions can be made up to 3 days before your event, while removals or cancellations of items, must be requested at least 5 days in advance to help us manage inventory and avoid last-minute losses. Please note that changes may affect your total rental cost.
What areas do you serve?
We serve Deltona, Debary, Orange City, Deland, Osteen, Lake Helen, New Smyrna Beach, Port Orange, Daytona Beach and we also serve Seminole County.
Are delivery and setup included in the price?
Most rentals include delivery and setup! For larger or more detailed setups, a small setup or breakdown fee may apply. Contact us for details. We offer free delivery within 15 miles of our base location in Deltona, FL. For locations beyond that, there is a $3.00 per mile delivery fee. Setup is included unless otherwise noted in the item description. For delivery hours and fee information Click here
Do yard games and rental equipment require setup?
Most yard games and rental equipment are designed for easy, self-setup. Some items may require basic placement, plugging in, hanging, or filling with water. No tools or professional
setup is required unless otherwise noted. Instructions are provided when applicable. Some yard games and equipment require adequate space, level ground, or specific surfaces
(such as grass, pavement, or access to power or water). Customers are responsible for ensuring the rental area is safe and suitable for use. Adult supervision is recommended for all
yard games and equipment, especially when children are present. Customers assume responsibility for safe and appropriate use during the rental period.
Is your equipment clean?
Absolutely. All of our rental items are thoroughly cleaned and inspected before and after each use. While normal wear and tear may be visible, we take great care to maintain everything in excellent condition. You can rest assured your items will arrive fresh, clean, and event ready.
What time will you arrive to set up?
Setup times depend on our delivery schedule for the day. We typically arrive 1–3 hours before your rental period begins. On busier days, setup may take place up to 4 hours in advance. We may also deliver and setup as early as one or two-days prior (if allowed) depending on the type of event and our workload and weather conditions. We’ll contact you the day before your event with a more accurate delivery window once our routes are finalized.
Does the standard rental time include setup?
No, setup time is not included in your rental period. We always arrive early to set up, so you get the full rental time to enjoy the equipment.
For example: If your rental is scheduled from 2:00 PM to 6:00 PM, we may arrive between 12:30 PM and 1:30 PM to complete setup before 2:00 PM. That way,
your rental starts on time, and you get the full 4 hours to enjoy it.
If an item is listed as an all-day rental but I only need it for 4 hours, can I still rent it for just that amount of time?
Yes, you can absolutely use an all-day rental item for just 4 or 6 hours if that’s all you need. However, the price will still reflect the full-day rate since the item is reserved for you for the entire day and isn’t available to be rented by anyone else during that time.
For example: If you rent an item that’s listed as an all-day rental but only need it from 2:00 PM to 6:00 PM, that’s totally fine—we’ll still deliver and set it up as scheduled and pick it up after your event or at the end of the rental window.
Let us know your event time, and we’ll work with you to plan delivery and pickup around your needs!
What are your standard delivery times?
Friday and Saturday between 9:00 AM to 6:00 PM
We offer free delivery and pickup within 15 miles of our base location in Deltona, for deliveries up to 6:00 PM. Click here for our full Delivery/Pickup Hours & Fees
Can I setup a specific delivery time?
Yes. We do offer special delivery hours. Contact us or click here for more information
Do you deliver to apartment complex? Yes, we do! Please check your lease or community rules regarding guest limits, quiet hours, and event setup. For more details, speak with your HOA or property manager. By understanding and respecting the rules, you’ll ensure a positive experience while keeping harmony within your apartment community.
Refer to our Delivery/Pickup Hours & Fees page for pricing information
Do you offer customer pick-ups?
Unfortunately, at this time we do not.
What happens if lose or damage an item?
If any items are lost or damaged during your event, please notify us right away. You may be responsible for repair or replacement costs.
If you’ve selected our Damage Waiver Plan, it may cover certain types of accidental damage—but please note that it does not cover all situations.
What is the damage waiver plan?
The Damage Waiver Plan is NOT insurance. It only covers certain types of accidental damage. Please refer to our terms and conditions upon booking for specific details.
Can I get a refund for rental equipment I didn’t use?
We’re sorry, but refunds aren’t available for unused items. Rental fees are based on the time the equipment is reserved and out of our inventory, not on whether it was used during your event.
Are you insured?
Yes, we carry general liability insurance, which is commonly required by most venues and event spaces. This coverage helps protect both you and your guests in the unlikely event of an accident. Proof of insurance is available upon request.
What if there is a problem after delivery?
If you experience any issues after delivery, please call us immediately at 386-804-5273. If your event is on a weekend and you reach our voicemail after hours, be sure to leave a message. We monitor messages for active rentals and will either help you troubleshoot the issue or dispatch a team member if needed.
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Didn’t find the answer you were looking for? No worries—feel free to contact us at info@gatherandcelebraterentals.com